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| Phone | Hint |
| 1-888-385-8916 | Enter your Account Number or Just Wait if you do not have the number. |
| Date | Comment |
| 2/27/2012 |
I have been a customer of HSBC credit card for over ten years. Last week my MasterCard was stopped because I had run out of credit. No notification was rendered me about insane charges all Fraudulent made against the card maxing out the credit. I was issued a new card and the credit was zero pending the investigation of the fraud charges. I was told it could take two billing cycles to restore my credit and make the card operational.
As I depend on the card for most of my credit purchases, I am incensed that the new card does not have a restoral of credit on it. That and the failure to notify me of the obvious fraudulent use of the card(by virtue of the way it was used by the thieves) and the amounts of several thousand dollars in large purchases is a very poor way to conduct your business.
My calls to the Fraud department result in the same story over and over again. All unsatisfactory.
Howard |
| 2/2/2012 |
You people are making your complaints to the wrong people. Please contact the better buss. burrow. I have a much worst complaint and a lawyer told me what to do. They have sold my card off to collections and charged me five hundred dollars for a card never used. I called them and requested a copy of when and where it was used. They flat refused to give me the information. Now if they had a real charge they would provide me with this information. You can only speak with a person from another country. They send you a card you do not use it, then they sale off your account to a collection agency and say you pay or we will turn you in to credit burrow. What a scam. Cancel your cards with them and only use your bank card. Your bank will provide you with a reputable card. Sorry for all of you.
Peace
May
May |
| 12/23/2011 |
I just called to cancel my account and once I got thorugh to a living person, I had no problem. The gentleman was very accomidating and closed my account as we spoke.
Joanie |
| 8/31/2011 |
i need to pay elderberman credit card ending i want to do it on line .please give me the correct site to do this.
wanda
wanda |
| 8/24/2011 |
had a very bad experience with hsbc.. told me that i have pending payment, i paid right away to avaoid charges, after i had my passbook updated , i found out i already paid a week ago.... so stupid... i called them then they told me i have to fax two id pictures and the like .. so i did... called the ff day... they didnt received any daw. then i faxed again,,,, called the ff day... they finally received it then told me it will take 10 days to process... after 14 days i called. they told me they didnt received any fax... gave them the id no of the one we talked to.. they insist no record of that... hazzzz... now i have soooo many charges na as in i dont understand.... i told them i want to close my account,,, they told me to fax again.... ... so sick and tired of those people and hsbc
sabater |
| 8/1/2011 |
I came home today and found a summons on my door from HSBC.I tried calling then and after on hold for 17 miuntes they said my accound had been sold.I tried calling the number they gave me 3 times total of 39 minutes on hold no answer just crappy music.I agree a joke I barely remember the card and none of the charges.They prayed on people rebuilding their credit and upping their limits.I cant wait till that day in court,have no job unemployed since 10-2008.dont own anything,and under doctors care.Timothy Leary
tim |
| 6/16/2011 |
I am having the same exact issue as Kul. I made a one time payment of $519.69 on 6-15-11 and the money was taken out of my account, and as of today 6-16-11 Chase customer service says my payment was received by HSBC at 3:56 a.m this morning. In the past when I have scheduled a payment it is received and posted within 24 hours, why would it be different for larger payments? I certainly hope I don't have to wait for over 7 days for my balance to drop to $0.00 like Kul had to, because there is a TV on sale at best buy and the sale ends on Saturday 6-18. I'm going to be spending over $1400! Also in the past I have received late fees for paying my bill 15-20 days early, because HSBC changed my due date to a later date after the early payment was made. Fix this issue soon or I will join the ranks of people that have cancelled their HSBC credit card!
Sean |
| 6/15/2011 |
i just want to fallow up my credit card application...thank you
junbee bernardo |
| 5/12/2011 |
thank you for offering us for LIFE INSURANCE ( PRU LIFE U.K. ) I AM NOT INTERESTED FOR THIS KIND OF INSURANCE. WITHOUT CALLING US FIRST FOR INFORMATION REGARDING THIS MATTER. NOW YOU ARE SENDING US A LETTER AGREEMENT REGARDING THAT THE CARD AND HOSPITALIZATION ,ETC. WAS INSURED.
FOR THIS MATTER WE WOULD LIKE TO INFORM YOU THAT WE ARE NOT INTERESTED AND AND CHARGING US Php0.69 per Php100. FOR OUR MONTHLY OUTSTANDING BALANCE AND CHARGING IT DIRECTLY TO OUR CREDIT CARD.
SORRY, BUT FOR THE REASON OF FINANCIAL PROBLEM THAT IS WHY WE ARE NOT ACCEPTING THE INSURANCE.
Raffy D. Quiloña |
| 5/9/2011 |
Well, I believe that every time a bank or "Credit" card company TURNS SOMEONE DOWN, it constitutes a FAILED BANK! The governmennt allocates money to the banking institutions in order that they can "lend" the families money ( and lets bank charge extra fees for borrowing -it doesn't come out of the banks profits-) and the tight-wad banks STILL REJECT US! In my opinion a bank or credit card company who does tjat should be REPORTED AS A FAILURE
What do YOU say about it? One other comment: Because a machine reads credit reports (I think so) and probably doesn't use Human logoc or reasoning, those accounts who send negative reports to the "credit reporting companies"should be able to report each account ONCE, amd we should not have the SAME ONE LISTED 2 or MORE TIMES. It males it seem like all kinds (too many) late payments,etc
And they should NOT be allowed to publish inaccurate data, such as "account CHARGED OFF" when the payment WAS actually made. Then we get put on AUTOMATIC REJECT with no hope of improving our credit score! I NEVER filed bankruptcy, have NO Loans owed, simce last year I paid it off.
lori |
| 5/1/2011 |
I do not want this Accountnow card no more everytime I told them no thanks they will just mail and I do not like it it is get me mad and angry with they send me these card so please told them I do not want it no more send card too me and I will trase it if they send me a card again so please told them do not send me card thru the mail again so thank you and goodbye please told them now thank you again bye.
christian carter maddox |
| 3/25/2011 |
My Story Is They(HSBC) Are Going For An Upgrade Master Card Debit To Platinum Visa Debit For Thier Client, Good Gesture Of Appreciation For Customer Recognistion ,But.......
First Without Call Or Email They Deactivated Your Old Card ,You Need To Call Them Instead Of They Contact You ,In This World Of Global It & Communication Simply Suck's
Second All Major Bank Will Do 1To1 Exchange For Exiting Card To New Card ,They Dont Pratice This System.Really Out Of The Touch In This New Century
Third, The Most Annoying Is They BankPhone Service Are Not Well Trainn To Provided Hasselfree,Efficiency&Friendly .You Need To Go Few Trip To They Brand Offices But Still Nothing Can Be Done Except They Policiy Protocol Handling Guest .Tired & Bored
Well Is All Went Out To Be A Overpromising & Underdelivery Service ,That Why I dont Put The Rest Of My Capital In This HSBC..They Dont Live With The Slogan Of World Leading Bank
JP |
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