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You mentioned “Excellent”.
How did you get the service? Did you get e-mail reply on time?
We have kept sending e-mails for the last 10 days.
They just ignore, no reply.
Square has absolutely no idea of customer service, I have $26,000 worth of “swiped” card transactions that I can’t seem to get deposited even though the money has been taken from my customers credit card already. I strongly suggest the use of a traditional credit card processing company. I am a small business and cannot afford to not have these funds
I am a small business that does not accept credit cards and I don’t plan on it any time soon. I am looking for a very simple POS system to use with an ipad. Could I possibly sign up for Square Register, never accept a credit card and essentially use the POS for free?
Possibly wishful thinking but just thought I would ask.
Do not use this company they have no phone number. I was told that if my customer swipes the card my funds will be in my account the next business day. I have done two payments and funds were released now I made a 25,000 payment and they won’t release my funds until I send all my business information. Are they crazy they have no phone number to call and they want my information. I called that number and they lady is a robot saying over and over give them the information and then they release the funds. My business as a small business owner has been shut down because of this last payment. If anyone has phone numbers to them please please give it to me. This company is not god, they are breaking the law not sending me deposit from my customer to til
I give up all my private business information. DO NOT USE THESE GUYS!!!!! Who does business with no customer service number. Now I do not get money from them. I plan so suing the hell out of these people. My customer is being charged $250.00 per unit due to no fuel that was stopped because square will not release funds. I plan on calling the FBI on this crazy business they call e-mail customer service and they respond within 24 hours. I do not know of any company in America that you can’t discuss your money that they are keeping from you unless they get what they want. SEND MY CUSTOMER A REFUND THEN!!!!
When you sign up it seems great when dealing with small sums of money. They are holding a substancil amount of my money and are asking for alot of information that I cannot provide. I cannot talk with anyone and they answer any email with please reply – never answering any questions. I don’t know if they have a history of keeping people’s money but am afraid I will lose my money. It was a terrible mistake for me to use this service.
I havee been using Square since 2010 and love it – wish I had an e-mail address or phone number I agree poor customer serivce but I have never had issues with payment.
They verified my bank account, then when I had to use them (for a substantial amount) they then needed information I do not have, and will not deposit money into my bank account. They are pretty much unresponsive, and I have hired an attorney to sue them for MY money they won’t give me access to. My attorney is also going to sue for damages since my business is being hurt by this company. If anyone else needs the company information it is here:
ADMINISTRATIVE CONTACT INFO
Square, Inc.
Domain Admin
901 Mission St
Suite 104
San Francisco
CA
94103
US
Phone: +1.4152813976
Email Address: billing@squareup.com
Good luck.
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