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In reviewing the reviews for Square, it seems as though many others are having the same issues that I have encountered. At first, I thought Square was great…my business is small and I liked the quick swipe of the customers credit cards and then deposit to my business checking account.
However, out of the blue, Square put a hold on a deposit. It has been many emails back and forth, submitting ‘proof’ of my business, documents…and still no release of funds that have been charged over 2 weeks ago.
Poor, poor, non existent customer service. No published phone call to reach anyone. Emails go into cyber space. I would not recommend this company or service to anyone. There is too much competition and other services that are glad to help out and provide customer service. Rating: F
If you’re even thinking about using Square Up – DON’T. This is possibly the most frustrating service I have ever used. They have held my money for 7 days and there is no number to call. When you write them they will send you an email saying they will respond within 24 hours. It’s just a robot response. The support staff doesn’t even read your question. I wish I had done my research sooner on the internet ,Square Up is absolutely the worst company ever. Out of frustration i signed up with Intuit GoPayment – there is a NUMBER you can call and talk to someone. GoPayment is .1 percent higher in transaction fees and guess what, that is well worth the money to me to be able to talk to someone when there’s a problem.
Do NOT use Square UP. Worst Company Ever.
I love my Square and have highly recommended it to artists who exhibit with me.
One problem was taken care of quickly (before I was aware that a customer had been double charged) and I received a quick response when I sent an email and tweet.
I do wish they had a dedicated live phone person to talk to. That would have been easier than emailing and tweeting to get a response to what could have been a problem.
I will continue to recommend the Square to all I deal with…..and my customers think this style of credit card reader is very cool.
Square up is a company that “STEALS MONEY”. They are “FRAUDELENT” and find ways to hold on to money that is large and not pay. They use the “PRETEXT” of verifying funds. We are going to file a lawsuit (Class action) at the Attorney General’s Office immediately.
They are the WORST PAYMENT PROCESSOR. PLEASE BEWARE
I ran a credit card purchase for $6926.
they Deposited $1905.95
they said they have to hold $4777.49 until June 16th
Who does that ? This is CRIMINAL ACTIVITY !!!
I tried to issue my customer a refund and the website said they will take the full amount of the transaction out of my bank account even if the full amount has not yet been deposited.
SOMEONE START A LAWSUIT – I WILL JOIN YOU!
I AM DEVASTATED. NEVER BEEN TREATED LIKE THIS IN BUSINESS BEFORE.
Don’t use square ,after I lose my job ,lose my home I make jewelry to sale at art fair,it’s only way I can survival,I have one son learn hight school. And my husband have no job. My friend told me to use square ,I very happy because no free every month. After I used with my customer. They hold my money ,I tried to contact someone but no phon only email.i email them manytime they said my account risk and I email them back ,ask what do you need me to do ? It’s silent , I need cash flow for buy my show and my food my supply.
I’m cring ,strain ,no one can help , give up for everything .
,if someone have attorney please tell me I want to joy .my email sompongsdesigns@yahoo.com
I sit back and I read all the complaints that people are having and I’m saying B.S.!!!! I have been using Square now for a year and a few months and have had zero problems. I have not experienced a non-swipe $1000.00 Plus transaction so If for someone reason people are having problems with that area than just make sure you swipe the card! I can honestly say that my biggest swipe was $12,300 with no problems. I swiped on a Monday and had funds in account before Tuesday 6am!!!! I first receive an option to send an instant receipt. It records my destination where the swipe took place. I can take a picture and match it up along with the transactions. It tells you right away that square has charged their account. Just so you people all know that it really depends on your bank and how long they get to their deposits!! FYI Bank of America works like this. If All of my square swiped transactions are done before 8:00pm than All of my money will be their the.next morning usually around 6 am.. It works.. The people who have problems I wish you better luck and you also might want to check you local and state banking laws because that could be a Reason as well. Some banks without you even knowing it will have security limits on purchases and withdraws. So when they see a big transaction they accept the purchase but wait for the funds to be verified. Any questions send to email.
I really have to question any positive reviews on this company.
First of all why is someone who is Soooo HAPPY with them even checking out the background of this company? Most people don’t do that until they get burned and definitely not when they have been using them for over a year with NO PROBLEMS. I know that some people make money writing positive reviews for a living. That would be the ONLY reason I could guess as it is obvious how awful this company is. They have an F RATING at the BETTER BUSINESS BUREAU
They held over 50k of our funds and it was THEM who held it. It had nothing to do with our bank or state banking laws as you suggest. We refunded as much of this to our customers as they would allow us to and recharged using another merchant account. It has been OVER 90 DAYS AND THEY STILL OWE US OVER $10,000.
We we e-mail and ask the status their reply is “Check your old e-mails to see the status”
Yes ~ great company ~ NOT!
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