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My home repair business was growing. Many of my customers are folks having their new home remodeled before they move to my area. In order to do the work requested, customers called in their CC information so I could get the money for materials and supplies. My first charge was for $1796.00. It went in on a Monday and was in my bank on Tuesday morning. Hurrah!
That afternoon, my own mother asked me to take over repairs to her rental unit and requested I accept payment for materials in the amount of $1100.00. I ran the amount, it was accepted and then,……absolutely nothing! Having expected the deposit to go through like the previous one, I went ahead and purchased the supplies out of my own funds. Two days later, with 50% of the work done, my subcontractor finished his part and asked to be paid. Problem: They still hadn’t cleared my payment.
Only after searching all over the place did I even find the “holdback” crap about swipe versus non-swipe transactions. That’s ridiculous. I purchase things on line all the time without swiping. I order pizza and have it delivered without swiping. I buy stuff over the phone without swiping. Now I can’t finish the job and my parents are going balistic as they need to rent the place so they can cover the payments. I have workers ready to kill me because I can’t pay them now. I stand to lose my business. After multiple emails, I get one back from some dim bulb who signs it “Derek” and all he says is go on the site and request an increase in the non-swipe amount limit. I immediately did so and its been two more days without any response.
When I first went online and ordered the gizmo, filled out the info on my business, and eagerly began looking in the mail box for it to arrive, I got several calls from SquareUp. I even backtracked my caller ID to those calls and can’t get through to anybody. Those numbers are apparently one-way only.
Thanks SquareUp. You’ve destroyed another small business. If I ever see my money back, I’ll be only too glad to run and not walk away from doing business with you. I can already see several UCC violations as you have accepted payment of the non-swipe fees from me without concurrently fulfilling your obligations. That is called fraud plain and simple. I paid the higher fees, you accepted them, now you are just holding my money so you can earn interest on it from your bank. SquareUp, please square up accounts. Don’t penalize the consumer any longer. You are ruining their finances, too, not just mine.
How can any company be so horrible at customer service? Fool me once!