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Bottom Line

Square is definitely on the right track with providing an easy credit card processing solution with no long-term commitments and no monthly fees.  The service is proving to have some major drawbacks for higher volume merchants because of murky fund holding policies and poor customer support.  It appears that Square is best suited for individuals who have an occasional need to accept a credit card, and merchants with small ticket and low volume credit card sales.

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Copyright © Tags: Merchant Account Providers, Mobile Credit Card Processing, Square App, Square Credit Card Processing, Square Customer Service Phone Number, Square Up Fees, Square Up Reader, Squareup

502 comments

1. Will

   May 22, 2012 at 6:47 am (UTC -7)

   Reply

   In reviewing the reviews for Square, it seems as though many others are having the same issues that I have encountered. At first, I thought Square was great…my business is small and I liked the quick swipe of the customers credit cards and then deposit to my business checking account.

   However, out of the blue, Square put a hold on a deposit. It has been many emails back and forth, submitting ‘proof’ of my business, documents…and still no release of funds that have been charged over 2 weeks ago.

   Poor, poor, non existent customer service. No published phone call to reach anyone. Emails go into cyber space. I would not recommend this company or service to anyone. There is too much competition and other services that are glad to help out and provide customer service. Rating: F

2. Winston C

   May 22, 2012 at 6:18 am (UTC -7)

   Reply

   If you’re even thinking about using Square Up – DON’T. This is possibly the most frustrating service I have ever used. They have held my money for 7 days and there is no number to call. When you write them they will send you an email saying they will respond within 24 hours. It’s just a robot response. The support staff doesn’t even read your question. I wish I had done my research sooner on the internet ,Square Up is absolutely the worst company ever. Out of frustration i signed up with Intuit GoPayment – there is a NUMBER you can call and talk to someone. GoPayment is .1 percent higher in transaction fees and guess what, that is well worth the money to me to be able to talk to someone when there’s a problem.

   Do NOT use Square UP. Worst Company Ever.

3. Marie

   May 21, 2012 at 9:45 pm (UTC -7)

   Reply

   I love my Square and have highly recommended it to artists who exhibit with me.
   One problem was taken care of quickly (before I was aware that a customer had been double charged) and I received a quick response when I sent an email and tweet.
   I do wish they had a dedicated live phone person to talk to. That would have been easier than emailing and tweeting to get a response to what could have been a problem.
   I will continue to recommend the Square to all I deal with…..and my customers think this style of credit card reader is very cool.

4. PD

   May 18, 2012 at 6:42 pm (UTC -7)

   Reply

   Square up is a company that “STEALS MONEY”. They are “FRAUDELENT” and find ways to hold on to money that is large and not pay. They use the “PRETEXT” of verifying funds. We are going to file a lawsuit (Class action) at the Attorney General’s Office immediately.

   They are the WORST PAYMENT PROCESSOR. PLEASE BEWARE

5. BUSINESS OWNER

   May 18, 2012 at 6:41 pm (UTC -7)

   Reply

   I ran a credit card purchase for $6926.
   they Deposited $1905.95
   they said they have to hold $4777.49 until June 16th

   Who does that ? This is CRIMINAL ACTIVITY !!!

   I tried to issue my customer a refund and the website said they will take the full amount of the transaction out of my bank account even if the full amount has not yet been deposited.

   SOMEONE START A LAWSUIT – I WILL JOIN YOU!
   I AM DEVASTATED. NEVER BEEN TREATED LIKE THIS IN BUSINESS BEFORE.

6. Sompong Payne

   May 17, 2012 at 4:34 pm (UTC -7)

   Reply

   Don’t use square ,after I lose my job ,lose my home I make jewelry to sale at art fair,it’s only way I can survival,I have one son learn hight school. And my husband have no job. My friend told me to use square ,I very happy because no free every month. After I used with my customer. They hold my money ,I tried to contact someone but no phon only email.i email them manytime they said my account risk and I email them back ,ask what do you need me to do ? It’s silent , I need cash flow for buy my show and my food my supply.

   I’m cring ,strain ,no one can help , give up for everything .

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