Ccwerecommend W Recommend Credit Card We Recommend En Credit Card We Recommend Square Review & Complaints » Merchant Account & Credit Card Processing Guide

Ccwerecommend W Recommend Credit Card We Recommend En Credit Card We Recommend

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Here is a link to all the news agencies that are talkiong about square. I am sending a press release to each of them. If you want to be included in this please let me know.I’m n!ot putting up with this fraud

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This company is horrible and I would say borderline fraud! My first transaction was for $7600. The reader did not work on my Android although the company advertises that it does! I was forced to make a manual transaction and key in the information. After I left, I tried to contact customer service and found they don’t have a phone number. I went through ther troubleshooting and discovered that my phone doesn’t work with Square! The reader was not compatible with my phone jack. Then I discovered that the manual transaction cost me 3.5%!! I immediately emailed the company. No one has contacted me yet. But to my horror today when I went to call the company, I found out that they are holding the funds for one month! DON”T DO BUSINESS WITH THIS COMPANY!!!! They will take your money and run!

If this company does not resolve the issue by the end ot the day. I will be reporting them to the FTC and BBB. I will also start a social media campaign to warn people not to do business with them.

Ron

May 10, 2012 at 2:33 pm (UTC -7)

I never really write anything good or bad about companies on review sites and places like this but this time around they pissed me off enough to add my own two cents!

I have a couple different businesses that do about 3 million a year in sales each. In both cases, most of the funds come in by wire or check so we never had a need for credit card processing. When we found out how easy Square seemed to be, I got a reader for both. On one account which is still ok, we have charged over 130k from different cards without a hitch. Yes they do hold it for 30 days if the card is not present but that was not an issue for us as we have enough cashflow to cover it.

The other account, however, after having charged about 40k over a period of 3 months gave us trouble. We charged 10k for one order and 2 days later received their email asking for more information. Again this was a keyed order and we have no issues waiting a month or responding to the email that requested more information. I sent all the information and an automated email came back saying they would review everything within 24hrs. That was b***s*** as 4 days have gone by and not a single response! I have tried the 415 number and tried multiple extensions. (220 works sometimes, and a couple of other ones do too but ultimately, when a human transfers you to the support group, you end up in a the voicemail trap)… Basically 0 support….

I know that with that kind of business volume I should be processing it with a proper company and in fact we have since established a relationship with a major bank to do that. Regardless, this is no way to treat a customer. If you accept customers that do large transactions you are responsible for accommodating them!

I would not recommend square to anyone else at this point. Even small transactions. No company has the luxury of shielding themselves from very basic customer service. No matter how large or small, specially dealing with money, they have a responsibility to provide very basic lines of support and reachability.

I have since also refunded that particular customer’s card and will get a check from them. But what about all the small business owners out there that do not have the luxury of tracking down a customer and getting them to pay by a different means!? I know myself if that had been me when I first started my business it would have nearly put me out of business so I do feel the pain of most on this list.

If they do not respond before the end of this week I am seriously thinking about funding ads to point to some sort of “The truth about Square support site”

Good luck to all of you !

j in pa

May 10, 2012 at 5:12 am (UTC -7)

We run a co-op on the weekends, and do an average of 1-200 in credit sales. Switched to Square because all other services require a monthly fee that was out surpassing the benefit of credit sales.

Have not had one issue yet, with average transactions of $10-20. Money is always in my account the following monday.

I think square is excellent for small volume, which I believe is it’s original intention.

When I whip out my iphone with the little swipe reader, my customers are amazed at the new technology. When I ask them if they’d like a reciept mailed ot them, it is a new feature they’ve never encountered before.

Again, I can not speak for high volume/high total sales, but for the average small business who processes the occasional credit sale, this saves me tons of money. I have not encountered a single problem, so I can not speak of their customer service.

My only qualm is with the reader, as it takes a few swipes to be able to read some cards, but I have yet to have to manually enter a card.

Isaac

May 11, 2012 at 11:18 am (UTC -7)

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I saw your post, and had an idea to help your card reader issue. Believe it or not I learned the following idea from a store cashier. The customer in front of me could not get her card to work after several tries and the cashier did it in just one try. If you take a plastic bag like that found at your local grocery store and place the card into the bag then swip it while tightly inserted into the bag it usually works. I would not try anything other than a Grocery Store Bag, simply it is so thin, anything else might be to thick. Good luck.
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  I actually really like Square. I am a new Mary Kay Independant Consultant and just used it for my first customer. I agree it seems that the people having the most trouble are those with HIGH volume of sales. For super small companies like mine it is great!! Still waiting for my card reader can’t wait for it to come in!! Good luck.. Oh PS yes the plastic grocery bag trick does work at the grocery store. So try it on the reader and let me know if it works.

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I hate this company and am glad that there are options. My reader has never worked, I ask specific questions to their suport team and get form letters back that do not answer my questions, They withhold my money for 30 days, Now I am having issues with the rolling seven day pierod which is not seven days but 8 days. Every possible way that this company can take extra money from its clients, it does. Also the fact that they do not have a customer suport number and that they do not even give there name when they respond by email is really poor buisness. They were the only company for a while and they could make there own rules but they are not now and I am leaving.

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Ccwerecommend W Recommend Credit Card We Recommend En Credit Card We Recommend Square Review & Complaints » Merchant Account & Credit Card Processing Guide