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Pete W.

May 17, 2012 at 3:09 am (UTC -7)

I sit back and I read all the complaints that people are having and I’m saying B.S.!!!! I have been using Square now for a year and a few months and have had zero problems. I have not experienced a non-swipe $1000.00 Plus transaction so If for someone reason people are having problems with that area than just make sure you swipe the card! I can honestly say that my biggest swipe was $12,300 with no problems. I swiped on a Monday and had funds in account before Tuesday 6am!!!! I first receive an option to send an instant receipt. It records my destination where the swipe took place. I can take a picture and match it up along with the transactions. It tells you right away that square has charged their account. Just so you people all know that it really depends on your bank and how long they get to their deposits!! FYI Bank of America works like this. If All of my square swiped transactions are done before 8:00pm than All of my money will be their the.next morning usually around 6 am.. It works.. The people who have problems I wish you better luck and you also might want to check you local and state banking laws because that could be a Reason as well. Some banks without you even knowing it will have security limits on purchases and withdraws. So when they see a big transaction they accept the purchase but wait for the funds to be verified. Any questions send to email.

NaplesNative

May 17, 2012 at 9:42 am (UTC -7)

Reply

I really have to question any positive reviews on this company.

First of all why is someone who is Soooo HAPPY with them even checking out the background of this company? Most people don’t do that until they get burned and definitely not when they have been using them for over a year with NO PROBLEMS. I know that some people make money writing positive reviews for a living. That would be the ONLY reason I could guess as it is obvious how awful this company is. They have an F RATING at the BETTER BUSINESS BUREAU

They held over 50k of our funds and it was THEM who held it. It had nothing to do with our bank or state banking laws as you suggest. We refunded as much of this to our customers as they would allow us to and recharged using another merchant account. It has been OVER 90 DAYS AND THEY STILL OWE US OVER $10,000.

We we e-mail and ask the status their reply is “Check your old e-mails to see the status”

Yes ~ great company ~ NOT!
ed

May 17, 2012 at 9:50 am (UTC -7)

Reply

Pete W,
I applaud your good fortune! However, the good folks who have commented here, myself included, are not idiots as you seem to imply. I do not know where you are located but I am an hours drive from Square, I also have a merchant account with B of A, and in 20 years of business have never experienced such blatant disregard for others, particularly customers, in a business setting. They have been holding a mere $2500 of my money for the past 30 days (today is the moment of truth) and repeated attempts to resolve this issue and communicate with this company have been futile. I am furious with Square, but particularly myself for not carefully reading their legally questionable contract. I am sure that had 90% of the folks who signed up for this service made themselves aware of the details of this unscrupulous company, their contract, and their customer disservice, Square would no longer exist.

Barbara

May 16, 2012 at 1:00 pm (UTC -7)

DO NOT USE SQUAREUP! They are AWFUL!!!!!!!!!!
Do not use this company!! We decided to use this company because the rate was good and no monthly fee was even better. We ran our first transaction (over $1000) a week ago and nothing has hit our account. Let’s see here…they used the “24 hour deposit” as a great selling point. This is a bunch of BS! There is a phone number that I had to search the internet for (nowhere on their website) and EVERY option you choose gets you to an answering machine. We have sent multiple emails, phone calls, messages…any way to get in contact with a live person… and guess what….NO LUCK! DO NOT USE SQUAREUP! They are AWFUL!!!!!!!!!! There number is (415) 375-3176..GOOD LUCK!

Bobbi Crane

May 16, 2012 at 10:14 am (UTC -7)

I have not received payment from Squareup – and believe they are using funds for personal use. Who do I contact for assistance?

Carol

May 16, 2012 at 1:42 pm (UTC -7)

Reply

The only number we have is 415-375-3176 or try help@help-messaging.squareup.com

We have not had any luck trying to get to return a charge back for over 6 months now. Good luck to you.

Alex r

May 16, 2012 at 8:47 am (UTC -7)

Awesome app. First charge 80.00. 2nd charge 1588.00 not a prob. $ is in the bank next day.

Reply

Square is great for my business. When I’ve contacted customer support, I’ve been happy with the result. The first point of contact with support is through the website. If the problem cannot be resolved though email I get a call. Everyone I’ve talked to has been very helpful and professional. Our charges are typically low volume and low value so I can not speak to some of the complaints of those with large value transactions. I’ve been using it for more than a year. I’ll also add that we sell antiques so the ability to take cc transactions on phones at our shop, at shows or upon deliver at a customer’s house is very helpful.

Joan Furlong

May 15, 2012 at 4:41 pm (UTC -7)

Reply

I have no confidence in Square or any financial service that does not provide telephone support when my bank account is involved. I signed up on line and received the square device in the mail a few days later. After I signed up Square was supposed to put a test deposit and withdrawel to my bank account . They keep “emailing me” that they did , but two months has gone by and there has been no test deposit to validate my bank account. Worse, takes them 3 or 4 days to even respond to an email and even though in every email I ask someone to call, I have never received a phone call., . In every email, I asked the question “do you offer phone support?” The question is ignored. I am mailing back the square device today.
I do not recommend this company that provides no customer service.

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