vert the aircraft to an unscheduled place of destination and make You leave the aircraft, You must pay Us the reasonable costs of the diversion and any fines or penalties imposed on Us by the government of the country to which we have diverted. 

11.1.3 For the avoidance of doubt, You are not permitted to consume alcohol that has not been purchased from Our staff on board the aircraft and in particular Duty Free alcohol purchases must remain unopened. We reserve the right to refuse to sell alcohol to any Passenger on board the aircraft. 

11.2 ELECTRONIC DEVICES 
For safety reasons, We may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.

ARTICLE 12 - ARRANGEMENTS BY THE CARRIER FOR ADDITIONAL SERVICES. 

If We make arrangements for You with any third party to provide any services other than carriage by air, or if We issue a ticket or voucher relating to transportation or services (other than carriage by air) provided by a third party such as hotel reservations or car rental, in doing so We act only as Your agent. The terms and conditions of the third party service provider will apply. We shall have no liability to You except for negligence on Our part in making such arrangements. 

ARTICLE 13 - ADMINISTRATIVE FORMALITIES 
13.1 GENERAL 

13.1.1 You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into, over or through which You transit. 

13.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions. 

13.2 TRAVEL DOCUMENTS 
Prior to travel, You must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit Us to take and retain copies thereof. We reserve the right to refuse carriage if You have not complied with these requirements, or Your travel documents do not appear to be in order. 

13.3 REFUSAL OF ENTRY 
If You are denied entry into any country, You will be responsible to pay any fine or charge assessed against Us by any governmental authority of the country concerned and for the cost of transporting You from that country. We will not refund the fare collected for carriage to the point of refusal or denied entry. 

13.4 PASSENGER RESPONSIBLE FOR FINES, DETENTION COSTS, ETC. 
If We are required to pay any fine or penalty or to incur any expenditure by reason of Your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, You shall reimburse Us on demand, any amount so paid or expenditure so incurred. We may apply towards such payment or expenditure the value of any unused carriage on Your Ticket, or any of Your funds in Our possession. 

13.5 CUSTOMS INSPECTION 
If required, You shall attend inspection of your Baggage, by customs or other Government officials. We are not liable to You for any loss or damage suffered by You in the course of such inspection or through Your failure to comply with this requirement. 

13.6 SECURITY INSPECTION 
You shall submit to any security checks by Government, airport officials, Carriers or by Us. 

13.7 MEDICAL COSTS AND DIVERSIONS 
If You are taken ill on board an aircraft and We decide that it is in your interests to divert the aircraft to enable proper medical attention to be obtained, You will be responsible for any medical costs incurred together with any accommodation costs for family or friends who accompany You and the costs of onward transportation from the unscheduled stopping point to Your final destination. We recommend that You obtain adequate travel and medical insurance prior to commencing Your journey. 

13.8 PUBLISHED MATERIAL 
Except in the case of Our act or omission done with intent to cause damage or recklessly and with knowledge that damage would probably result, We shall not be liable for errors or omissions in timetables or other published material as to the dates or times of departure or arrival or as to the operation of any flight 

ARTICLE 14 - LIABILITY FOR DAMAGE

14.1 Save as provided by the EC Regulation, carriage by Us is subject to the rules and limitations relating to liability established by the Convention unless such carriage is not international carriage to which the Convention applies. 

14.2 The following conditions apply to all carriage by Us (whether in accordance with the EC Regulation or otherwise): 

a) In the event of an accident resulting in the death, wounding or other bodily injury of a Passenger whilst on board an aircraft operated by Us or in the course of any of the operations of embarking or disembarking, the amount of damages payable is not subject to any financial limit (be it defined by law, the Convention or contract). 

b) If We prove that the damage was caused by, or contributed to by, the negligence of the deceased or injured Passenger we may be exonerated wholly or in part from Our liability in accordance with applicable law. 

c) In the event of an accident resulting in the death, wounding or other bodily injury to a Passenger whilst on board an aircraft operated by Us or in the course of any of the operations of embarking or disembarking, We shall without delay, and in any event not later than 15 days after the identity of the natural person entitled to compensation has been established (by a court or otherwise), make such advance payments as may be required to meet the immediate economic needs of that person on a basis proportional to the hardship suffered, provided that in the event of death the advance payment will not be less than the equivalent of 16,000 SDR per passenger. 

d) Any advanced payment paid pursuant to c) above: 

(i) shall not be construed as an admission of liability by Us and is made without prejudice to any defence which we are entitled to assert; (ii) may be offset against any subsequent sums payable on the basis of Us being held liable. (iii) Is not returnable unless We subsequently prove that: (1) the damage was caused by, or contributed to by, the negligence of the deceased or injured Passenger; or (2) the person who received the advanced payment caused, or contributed to, the damage by negligence; or (3) the person who received the payment was not the person to whom such compensation should properly have been paid. 

e) Save to the extent that applicable law may otherwise provide, where any advanced payment paid pursuant to paragraph 2c above, or any part thereof, is returnable to Us pursuant to paragraph 2 (d)(iii) above, the person who received the payment concerned shall make the repayment to Us immediately upon the relevant proof being established (in a court or otherwise), together with interest calculated from the date of receipt of the payment by that person until the date of repayment to Us, at the then current judgement rate applicable in the court having jurisdiction. 

f) In respect of any advance payment to be made pursuant to paragraph 2c above or any figure expressed in terms of an equivalent in ECUs to an amount in SDRs: 

(i) the amount of the ECU equivalent shall be calculated at the prevailing rate set by the International Monetary Fund for the relevant date; (ii) in circumstances where the United Kingdom has not introduced the ECU as legal tender on the relevant date, any payment shall be made, or as the case may be any figure shall be interpreted, as Pounds Sterling by applying the prevailing market conversion rate for Pounds Sterling to ECUs for the relevant date of payment or determination as the case may be. 

g) We confirm that We have liability insurance cover per passenger of at least 100,000 Special Drawing Rights and not less than the minimum amount stipulated by the Civil Aviation Authority. 

14.3 Where carriage is in accordance with the EC Regulation, for claims for damages in excess of 100,000 SDRs We may be exonerated if We can prove that We and Our agents have taken all necessary measures to avoid the damage or that it was impossible for Us or Our agents to take such measures. 

14.4 In respect of international carriage as defined by the Convention, Our liability in respect of Baggage is limited as follows: 
a) in respect of Checked Baggage, to the sum of 17 SDRs or its equivalent per kilogram unless a higher valuation is declared to Us at check-in of the baggage concerned and a supplementary sum paid if required by Us, in which case Our liability shall be limited to such higher declared value (subject to such higher sum being limited to the value of the Passenger's actual interest in delivery at destination); 

b) in respect of Unchecked Baggage, to the sum of 332 SDRs or its equivalent per Passenger, provided that if in accordance with applicable law different limits of liability are applicable such different limits shall apply. 

14.5 In carriage which is not international carriage as defined by the Convention, Our liability is limited as follows:- 

a) if the law of the United Kingdom is applicable, Our liability is governed by the provisions of the Carriage by Air Acts (Application of Provisions) Order 1967 and the Air Carrier Liability Order 1998; or 

b) if the law of the United Kingdom is not applicable and unless the applicable law otherwise requires We shall be liable for damages to You or Your Checked or Unchecked Baggage only if such damage has been caused by Our negligence or the negligence of Our servants or agents. If there has been contributory negligence on Your part Our liability shall be subject to the applicable law relating to contributory negligence; 

c) provided that, unless in accordance with the applicable law a different limit of liability applies, Our liability is limited as follows: 

(i) in respect of Checked Baggage, to the sum of 17 SDRs or its equivalent per kilogram unless a higher valuation is declared to Us at check-in of the Baggage concerned and a supplementary sum paid if required by Us, in which case Our liability shall be limited to such higher declared value (subject to such higher sum being limited to the value of the Passenger's actual interest in delivery at destination); 

(ii) in respect of Unchecked Baggage, to the sum of 332 SDRs or its equivalent per Passenger. 

14.6 Special Drawing Rights shall be converted into the appropriate national currency as at the date of judgement or settlement. 

14.7 To the extent not in conflict with the foregoing and whether or not the Convention applies: 

(a) We are liable only for damage occurring on Our flights. A carrier issuing a Ticket or checking Baggage on the flights of another carrier does so only as agent for such other carrier. Nevertheless, in cases where the Convention applies with respect to Checked Baggage a Passenger may also have a right of action against the first or last carrier (in addition to any right of action against the carrier who performed the carriage during which the accident or delay occurred). 

(b) We are not liable to damage to Unchecked Baggage unless such damage is caused by Our negligence. If there has been contributory negligence on Your part, Our liability shall be subject to the applicable law relating to contributory negligence. 

(c) We are not liable for damage arising from Our compliance with any laws or Government regulations, orders or requirement, or from Your failure to comply with the same. 

(d) Except in the case of acts or omissions done by Us, Our servants or agents with intent to cause damage or recklessly and with knowledge that damage to Checked Baggage would probably result, Our liability shall be limited to 17 SDRs per kilogram of the item of Checked Baggage concerned and in the case of damage to Unchecked Baggage shall be limited to 332 SDRs per Passenger, provided that if in accordance with applicable law different limits of liability are applicable such different limits shall apply. If the weight of the Baggage is not recorded on the Baggage Check or Baggage Identification Tag, it is presumed that the total weight of the Checked Baggage does not exceed the applicable free Baggage allowance for the class of service concerned, as provided in our Carrier's Information Pages save that if in the case of Checked Baggage a higher value is declared to Us at check-in of the Baggage concerned and any supplementary charge required by Us is paid, Our liability shall be limited to such higher declared value. 

(e) Our liability shall not exceed the amount of proven damages. We shall furthermore not be liable for indirect or consequential damages of any nature whatsoever and howsoever arising. 

(f) We are not liable for injury to a Passenger or for Damage to a Passenger's Baggage caused by property contained in such Passenger's Baggage unless that injury or damage is the result of fault or negligence on Our part. Any Passenger whose property causes injury to another person or Damage to another person's property or to Our property (which is not the result of fault or negligence on Our part) shall indemnify Us in respect of all claims against Us and also for all losses and expenses incurred by Us as a result thereof. 

(g) We are not liable for Damage to articles not permitted to be contained (whether or not We knew that such articles were so contained) in Checked Baggage as set out in Article 9 above except where and to the extent that the Convention otherwise provides. 

(h) If We carry You and Your age or mental or physical condition is such as to involve any hazard or risk to You, We shall not be liable in any way whatsoever for any illness, injury or disability including death, attributable to such condition or for the aggravation of such condition arising out of the normal consequences of carriage by air. 

(i) Any exclusion or limitation of our liability shall apply to and be for the benefit of Our agents, employees and representatives and any person whose aircraft is used by Us and such person's agents, employees and representatives. The aggregate amount recoverable from Us and from such agents, employees, representatives and person and such person's agents, employees and representatives shall not exceed the amount of Our limit of liability. 

14.8 Unless expressly provided nothing herein shall waive any exclusion or limitation of Our liability under the Convention or applicable laws. 

ARTICLE 15 - TIME LIMITATION ON CLAIMS AND ACTIONS 

15.1 NOTICE OF CLAIMS 
Acceptance of Baggage by the bearer of the Baggage Check without complaint at the time of delivery is sufficient evidence that the baggage has been delivered in good condition and in accordance with the Contract of Carriage, unless You prove otherwise. 

If You wish to file a claim or an action regarding damage to Checked Baggage, You must notify us as soon as y

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You recognise that personal data has been given to Us for the purposes of: making a reservation; purchasing and issuing a Ticket; accounting, billing and auditing (including checking credit or other payment cards); administrative and legal purposes; statistical analysis; developing and providing services; and facilitating security, immigration, customs and entry procedures, and making available such data to government agencies, in connection with Your travel. It is also possible that such data may be used for sales and marketing purposes. For these purposes, you authorise us to retain and use such data and to transmit it to our own offices, our subsidiaries, Authorised Agents, government agencies, data processors, credit and payment card companies or the providers of the above-mentioned services. This may involve sending your data outside of the European Economic Area. If you do not wish to receive information from us or our travel partners please write to us at the correspondence address at the end of these Condition of Carriage.

5.5 SEATING
We do not guarantee to provide any particular seat in the aircraft and you agree to accept any seat that may be allotted to you. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.

5.6 CONNECTIONS
Our flights are not intended for use in connecting with flights of other carriers or other flights of Ours. Any connections are made at Your own risk and You will have to check in with Your Baggage for any connecting flights. You are strongly advised to ensure that You have adequate insurance cover for the trip that You are planning.

5.7 FARE NON-REFUNDABLE
The fare will be payable by You if You fail to use space for which a reservation has been made, save as provided in Articles 10.2 and 11.1 or as otherwise provided in our Carrier's Information Pages.

ARTICLE 6 - CHECK-IN AND BOARDING

6.1 CHECK-IN DEADLINES
You must arrive at the airport sufficiently in advance of the schedules flight departure time to permit completion of Government formalities and check-in procedures. Check-in deadlines may vary at different airports and for particular flights. It is Your responsibility to ensure that You comply with these deadlines details of which will be available at the time you make your reservation. In any event we reserve the right not to accept you for travel less than 20 minutes before the scheduled departure time of Your flight. If You fail to present Yourself for check-in by the time limits stated above, or appear to be improperly documented and not ready to travel, We may refuse to carry You and We are not liable for any loss or expense due to Your failure to comply with the provisions of this Article.

6.2 REQUIREMENT FOR CHECK-IN
On check-in You are required to present certain information relating to Your flight and identity. This must include the Confirmation Number of the flight that You have confirmed with us and an acceptable form of identification. Details of these requirements, necessary for all flights (both international and domestic), are stated in our Carrier's Information Pages.

6.3 GENERAL
You are solely responsible for complying with all laws, regulations, orders, demands and requirements of countries to be flown from, into or over and with our carrier's regulations and instructions given by Us relating thereto. We shall not be liable in any way whatsoever to You in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to You resulting from Your failure to obtain such documents or to comply with such laws, regulations, orders, demands, requirements or instructions.

6.4 TRAVEL DOCUMENTS
You are responsible for obtaining and must possess and have available for presentation as required all entry and exit, health and other documents required by laws, regulations, orders, demands or requirements of the countries to be flown from, into or over. We reserve the right to refuse carriage to any Passenger who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements.

6.5 REFUSAL OF ENTRY
You agree to pay the applicable fare and/or penalties or fines whenever We, on order of any Government or immigration authority, are required to return You to Your point of origin or elsewhere, owing to your inadmissibility into a country, whether of transit or destination. In such circumstances We will not refund any fare to You for flights with Us that You are unable to fly for these reasons.

6.6 PASSENGER RESPONSIBLE FOR FINES, DETENTION COSTS ETC.
If We are required to pay or deposit any fine or penalty or to incur any expenditure by reason of Your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries to be flown from, into or over or to produce the required documents, You shall on demand reimburse to Us any amount so paid or expenditure so incurred or to be paid. We may apply towards such payment or expenditure the value of any carriage unused by You, or any funds in Our possession.

6.7 SECURITY INSPECTIONS
You shall submit to any security checks or requirements by Government or airport officials or by Us.

6.8 BOARDING DEADLINE
You must be present at the boarding gate not later than the time specified by Us when You check-in. We will cancel the space reserved for You if You fail to arrive at the boarding gate in time.

6.9 NO LIABILITY
We will not be liable to You for any loss or expense incurred due to Your failure to comply with the provisions of this Article 6.

ARTICLE 7 - REFUSAL AND LIMITATION OF CARRIAGE

7.1 RIGHT TO REFUSE CARRIAGE
In the reasonable exercise of Our discretion, We may refuse to carry You or your Baggage if we have notified You in writing that we would not at any time after the date of such notice carry You on Our flights. In this circumstance you will be entitled to a refund. We may also refuse to carry You or Your Baggage if one or more of the following have occurred or We reasonably believe may occur.

7.1.1 Such action is necessary in order to comply with any applicable government laws, regulations or orders.

7.1.2 The carriage of You or Your Baggage may endanger or affect the safety of the aircraft, or the safety, health, or materially affect the comfort of other Passengers or crew;

7.1.3 Your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to Yourself, to Passengers, to crew, or to property;

7.1.4 You have committed a misconduct on a previous flight, and We have reason to believe that such conduct may be repeated;

7.1.5 You have refused to submit to a security check on Yourself or Your Baggage;

7.1.6 You have not paid the applicable fare, taxes, fees or charges;

7.1.7 You do not appear to have valid identification or travel documents for the country of origin, destination or countries through which You may be in transit, or You refuse to surrender Your travel documents to the flight crew, against receipt, when so requested to allow Us to photocopy Your travel documents, or We believe that You may destroy Your travel documents during the flight

7.1.8 You present a Ticket that has been acquired unlawfully, has been purchased from an entity other than Us or Our Authorised Agent, or has been reported as being lost or stolen, is a counterfeit, or You cannot prove that You are the person named in the Ticket;

7.1.9 You fail to observe Our instructions with respect to safety or security;

7.1.10 You have used threatening, abusive or insulting words towards Our ground staff or crew or other Passengers of the aircraft;

7.1.11 You have deliberately interfered with a member of the crew of the aircraft carrying out their duties;

7.1.12 You have made a hoax threat relating to bombs, biological or chemical weapons or any other threat which, were the threat to be genuine, would amount to a threat to the safety of the aircraft, crew or Passengers thereon;

7.1.13 You have put the safety of either the aircraft or any person in it in danger;

7.1.14 You have committed a criminal offence during the check-in or boarding process or on board the aircraft.

7.2 SPECIAL ASSISTANCE

7.2.1 Acceptance for carriage of incapacitated persons, pregnant women, persons with illness or other people requiring special assistance is subject to prior arrangements with Us. Further details can be found in the Carrier's Information Pages that are posted on Our Website or are available on request. Passengers with disabilities who have advised Us of any special requirements they may have at the time of ticketing, and been accepted by Us, shall not subsequently be refused carriage on the basis of such disability or special requirements. Unaccompanied children (over the age of 6) will only be carried at Our discretion.

7.2.2 Wheelchairs will be provided without charge. Our aircraft are relatively small and we therefore have to make special arrangements for passengers with wheelchairs or who have impaired mobility. For Your safety we may need to limit the number of passengers with special needs on any flight, so please contact us before making a boking. For further details see the Carrier's Information Pages which are posted on Our Website or are available on request.

ARTICLE 8 - BAGGAGE

8.1 FREE CHECKED BAGGAGE ALLOWANCE
Please refer to separate route price list for the most comprehensive pricing for specific routes.

8.2 EXCESS CHECKED BAGGAGE
8.2.1 You will be required to pay a charge for carriage of Checked Baggage in excess of the free Checked Baggage allowance.

8.2.2 The following items of sporting equipment will be carried subject to space being available for a fixed fee.  These items are separate to and will not be included in the normal baggage allowance: Bicycles, Fishing Tackle, Skis, Surfboards, Golf Clubs. Sporting equipment is carried on a limited release basis and therefore the airline is indemnified from any liability for damage, loss or delay. You are therefore strongly advised to separately insure such items.

8.2.3 Details of charges for oversize Baggage (carriage of which is at our discretion) can be found in the Carrier's Information Pages posted on our Website or available on request.

8.3 ITEMS UNACCEPTABLE AS BAGGAGE.

8.3.1 You must not include in your Baggage:

8.3.1.1 items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in our Carrier Information Pages (further information is available from us on request);

8.3.1.2 items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from, into or over;
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