常见问题
问：当我在按钮上点击“与ipay88信用卡付款”，之后没有任何反应。为什么呢？
请检查您的互联网浏览器的设置如果弹出窗口阻止程序是打开的。我们需要在弹出的拦截器被关闭。对于 Internet Explorer 用户，请转到工具>弹出窗口阻止>开启关闭弹出窗口阻止程序。
问：我不能删除并添加到我的购物车项目。为什么和如何解决呢？
这应该是一个在Internet Explorer 的内存问题。请执行下列操作：
1. 进入工具>internet 选项>删除
2. 按 YES
3. 关闭Internet Explorer 并重新打开它，问题应该得到解决。
如果问题依然存在，请联络我们的技术人员 waikeongmarketing@yahoo.com.hk。
问：我已签署了waikeong.com 但无法登录。为什么呢？
对可能出现的问题之一是，您的帐户尚未验证。带有验证链接的电子邮件已经发送到您注册的电子邮件地址进行验证，请点击验证链接激活您的帐户。另外，请联络我们的技术人员 waikeongmarketing@yahoo.com.hk, 或者：拨打热线 0362803587.
问：我碰到 ipay88的名字进来 waikeong.com ,什么是 ipay88?
Waikeong.com接受网上信用卡付款使用 ipay88 （由马来西亚国家银行认可），这是一个安全的在线系统，为我们的客户遍布互联网的安全事务。ipay88 3D 安全的地方还使用从银行额外的身份验证是必需的。
问：为什么我在我的信用卡交易记录，不是 waikeong.com 而是Mobile88.com?
不要担心，因为我们的支付网关的合作伙伴，ipay 88( 由Mobile88.com 私人有限公司所拥有)收集关于 waikeong.com 的付款。
问：如何确保与 waikeong.com购物？
当敏感的信用卡信息是通过我们的网站获得通过，该信息将被自动加密使用加密的128位（最高级别加密市售）密钥长度的安全套接字层协议(SSL)的。我们接受网上信用卡付款使用 ipay88(由马来西亚国家银行认可)，这是一个安全的在线系统，为我们的客户遍布互联网的安全事务。ipay88 3D安全的地方还使用从银行额外的身份验证是必需的。请注意,waikeong.com 不存储在网上信用卡支付任何信用卡信息。
问：我有一个用户帐户，但waikeong.com 忘记了密码，怎么办？
这是很容易的，打开我的帐户页面，点击链接的忘记密码。您会被提示一个窗口，请输入您的电子邮件地址（必须是相同的电子邮件地址与waikeong.com 注册）。密码将自动发送到注册的电子邮件地址。
问：我有waikeong.com 用户帐户，我该如何更改我的地址？
转到我的帐户页面，登入，您可以修改您的详细地址。
问：我可以购买waikeong.com 产品，但无需创建一个帐户吗？
不幸的是没有。但是一旦您已经创建了一个帐户，这将是您更轻松地与我们店旁边的时间。只需使用您的登入（您的电子邮件地址）和密码，下次您跟我们店，您的所有个人和地址信息将自动从您的帐户。
问：我怎么知道waikeong.com 最新消息和促销活动？
只要订阅我们的新闻，这是我们每月公布的。
问:我如何退订邮件目录？
给我们发电子邮件与该邮件的标题，我们将取消waikeongmarketing@yahoo.com.hk 从邮件列表中删除您的电子邮件。
问：我收到waikeong.com 几封电子邮件。什么是接订单，处理订单及付款收据？
收到的订单：此邮件通知您waikeong.com 已收到您的订单，并会尽快处理它。
顺序处理：该电子邮件waikeong.com 已经处理您的订单。下一步，我们将提供产品给您。
付款收据：由于订单正式收据此邮件的行为。在电子有件，您会发现用于跟踪目的的运单号。
问：如何获得免费送货？
如果您的订单超过RM400 .00以上，我们将免费送货服务给您。
注：此优惠只适用于马来西亚半岛内。
问：我如何联系waikeong.com?
如有任何查询，请电邮至waikeongmarketing@yahoo.com.hk, 或联系我们的页面。我们将在两个工作日内答复。
问：waikeong.com有商铺，我可以访问地址？
是的，我们有一个店铺展示我们的产品。No.9 JALAN WANGSA 3/5 TAMAN WANGSA PERMAI 52200 KL.
问：如果我到店铺购买会节省过上网吗？
将是一样的价格。
问：我想从waikeong.com 网上商店购买产品，我但无法找到一个特定的产品/项目，我能做些什么呢？
请联络 waikeongmarketing@yahoo.com.hk.或致电0362803587-0122128865-0122258116.我们将作进一步调查。我们将尽力为您提供帮助或推荐您一个选择。
WWW.WAIKEONG.COM
Q : when l cilk on the '' credit card payment with ipay88'' , nothing happens after that why ?
please examine the settings of your internet browser if pop-up blocker is turned on . we need the pop-blocker to be turned off .
for internet explorer users , go to tools > pop-up blocker >turn -off pop-up blocker .
Q : l cannot remove and add items into my shopping cart . why and how to resolve this ?
lt should be memory problem at internet explorer . pleaes do the following :
1. go to tools -> internet options -> delete cookies
2. press yes
3. close your internet explorer and reopen it , the problem should be resolved , lf problem still persists , kindly contact us at waikeong.com for technical assistance.
Q : l have signed up to waikeong.com but cannot login with my password . why ?
one of the possible problem is that your account is not verified . a email with verification link had been sent to your registered email address for verification link to activate your account.
alternatively , kindly contact us at waikeongmarketing@yahoo.com.hk tel :0362803587 for technical assistance.
Q : l came across the name ipay88 in waikeong.com , what is ipay88 ?
waikeong.com accepts onlie credit card payment using ipay88 ( accredited by bank negara malaysia ) and it is a secure online system that offers our customers safe transaction over the in ternet . ipay88 also uses 3D secure where extre authentication from the bank is required .
Q : why do l have mobile88.com in my credit card transaction records rather than waikeong.com ?
do not worry because our payment geteway prtner , ipay88 (owned by mobile88.com sdn bhd ) collects payment on behalf of waikeong.com
Q : how secure is shopping with waikeong.com ?
when sensitive credit card details are passed through our website, the information will be automatically be encrypted using the secure sockets layer protocol layer protocol ( ssl ) with an encryption key length of 128-bits ( the highest level encryption commercially availble) . we accept online credit card payments using ipay88 ( accredited by bank negara malaysia ) and it is a secure online system that offers our customers safe transaction over the internt . ipay88 also uses 3D secure whrer extre authentication from the bank is required . please note that waikeong.com does not store any credit card information during an online credit card payment.
Q : l have a user account with waikeong.combut forgot my password , what should l do ?
lt is easy , go to my account page and click on the forgot password link . you will be prompted with a window and please enter your email address ( it must be the same email address you registered with waikeong.com ) the password will be sent automatically to the registered email address.
Q : l have a user account with waikeong.com , how do l change my address ?
go to my account page , login and you can modify your address details there .
Q : can l buy from waikeong.com without creating an account ?
unfortunately no . however once you have created an account with us , will be easier for you yo shop with us next time . just use your login ( your email address ) and password next time you shop with us . all your personal and address information will be automatically retrieved from your account .
Q : how do l know waikeong.com latest news and promotions ?
just subscribe to our newsletter , which we published monthli.
Q : how ca l unsubscribe from the newsletter mailling list ?
email us at waikeongmarketing@yahoo.com.hk with the message title unsubscribe and we will remove your email from the mailing list.
Q : l have received a few emails from waikeong.com . what are orders received , orders processed and paymant receipt ?
order received : this eamil informs you that waikeong.com has received your orders and will process it as soon as possible.
Q : how can l got free delivery when l buy from waikeong.com ?
lf your orders are more then rm 400.00 and above we will extend free delivery to you
note : this offer is only applicable to delivery within peninsular malaysia.
Q : how can l contact waikeong.com ?
kindly eamil us at waikeongmarketing@yahoo.com.hk for any enquiries or use our contact us page . we will reply within two buniness days .
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